# Contact Technical Support

At FlytBase, we're committed to ensuring a seamless support experience for you. Follow these steps to create your account on our Support Portal. 

<figure><img src="/files/qM8YRjqIL9hLG8sbvZz3" alt=""><figcaption><p>FlytBase Support Portal Login Page</p></figcaption></figure>

## Signup <a href="#ze80r1mm6n06" id="ze80r1mm6n06"></a>

* If you are new to FlytBase, visit this [link](https://flytbasehelp.freshdesk.com/support/signup) to create your account.

<img src="/files/o7obWDX1i8NWOZOhSpID" alt="FlytBase Support Portal Signup" width="325">

* Activate your account and create a new password using the link provided to your email ID.

<figure><img src="/files/8hV3VekPwtz1RcbRQMsI" alt=""><figcaption><p>Create a New Password and Activate your Account </p></figcaption></figure>

## Login

* For existing users, visit this [link](https://flytbasehelp.freshdesk.com/support/login) to login to FlytBase Support Portal.  You can also use Single Sign-On (SSO) options to log in to your FlytBase Support Portal.

<figure><img src="/files/bJZbuyyCFDwYOKlBMnbN" alt="" width="321"><figcaption><p>FlytBase Support Portal Login</p></figcaption></figure>

## Creating Support Tickets <a href="#muq1p3dpoe98" id="muq1p3dpoe98"></a>

Once you're logged in, the process of creating and managing support tickets becomes hassle-free. Here's how:

1. **Submit a Ticket:** After logging in, locate and click on the **Submit a Ticket** button. This action will take you to a comprehensive ticket form.

![Submit a ticket](/files/ImYDzPikPdxR87SqshMJ)

2. **Provide Details:** In the ticket form, fill in essential details such as your Email Address, Subject, and a detailed Description of the issue you're encountering. Attach relevant files such as dashboard snapshots, screen recordings, and Flight Logs during the issue's occurrence.

{% hint style="info" %}
Include critical information in the issue description, such as the Dock Serial ID, issue timestamp, error code (if applicable), and Organization Name. This gives us a better understanding of the problem and allows us to resolve it more quickly.
{% endhint %}

3. **Submission:** Once all the required information is provided, hit the **Submit** button. This action will initiate the creation of your ticket within the FlytBase Support Portal.

### Tracking your Ticket’s Progress <a href="#oy462a122rkp" id="oy462a122rkp"></a>

Stay informed about the progress of your tickets by following these steps:

1. **View All Tickets:** To check the status and updates of your tickets, simply click on **View All Tickets** within your FlytBase Support Portal.

![View all tickets](/files/ZY7z7bAdsSngRIK0YIO3)

<figure><img src="/files/Lo4NFMqLmYM4RtEq15eH" alt=""><figcaption><p>Your Tickets</p></figcaption></figure>

2. **Engage with Your Tickets:** Access all your support requests, add comments, add people, and attach relevant files by clicking on the specific ticket.

<figure><img src="/files/KUgv0bBjvEPGFWDJBUsa" alt=""><figcaption><p>View individual ticket</p></figcaption></figure>

3. **Status Updates:** Keep an eye on the status of your tickets directly from your personalized tickets page. Ticket Status indicates the following:
   1. **Being Processed:** Ticket Status is Open
   2. **This ticket has been closed:** The ticket is resolved and closed.
   3. **Awaiting your reply:** The ticket is pending
   4. **This ticket has been resolved:** Ticket has been resolved

![View your tickets and status](/files/gex07IsHLkYLhLzzXdYe)

{% hint style="info" %}
While you can easily monitor your tickets within the Support Portal, you'll also receive updates on your tickets directly via email.
{% endhint %}

#### Need Further Assistance?

If you encounter any challenges or are unable to raise a ticket, don't hesitate to reach out to us at [support@flytbase.com](https://docs.flytbase.com/). Please provide a comprehensive description of the issue, and feel free to include screenshots or videos of any error messages you've encountered.


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