# Contact Technical Support

At FlytBase, we're committed to ensuring a seamless support experience for you. Follow these steps to create your account on our Support Portal. 

<figure><img src="https://1675645432-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTfYUUwVnoRyxqEi8UiRV%2Fuploads%2FFSaPnrvgzLGrV2QMfzzR%2Fimage.png?alt=media&#x26;token=7c1b4943-88a6-4a18-968e-5511562529b7" alt=""><figcaption><p>FlytBase Support Portal Login Page</p></figcaption></figure>

## Signup <a href="#ze80r1mm6n06" id="ze80r1mm6n06"></a>

* If you are new to FlytBase, visit this [link](https://flytbasehelp.freshdesk.com/support/signup) to create your account.

![FlytBase Support Portal Signup](https://1675645432-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTfYUUwVnoRyxqEi8UiRV%2Fuploads%2Fjxn1Kf8ePAhNqWyoD17l%2F1.jpeg?alt=media)

* Activate your account and create a new password using the link provided to your email ID.

<figure><img src="https://1675645432-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTfYUUwVnoRyxqEi8UiRV%2Fuploads%2F3EnQ4GjCUXzoZWShANlX%2Fimage%20(10).png?alt=media&#x26;token=b654ed6b-f24c-4026-b367-8857c6904717" alt=""><figcaption><p>Create a New Password and Activate your Account </p></figcaption></figure>

## Login

* For existing users, visit this [link](https://flytbasehelp.freshdesk.com/support/login) to login to FlytBase Support Portal.  You can also use Single Sign-On (SSO) options to log in to your FlytBase Support Portal.

<figure><img src="https://1675645432-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTfYUUwVnoRyxqEi8UiRV%2Fuploads%2FFenDJhSYOn8b1ygDHbj7%2Fimage.png?alt=media&#x26;token=6c9d9ff3-ece8-4db7-8f1f-95007831c95c" alt="" width="321"><figcaption><p>FlytBase Support Portal Login</p></figcaption></figure>

## Creating Support Tickets <a href="#muq1p3dpoe98" id="muq1p3dpoe98"></a>

Once you're logged in, the process of creating and managing support tickets becomes hassle-free. Here's how:

1. **Submit a Ticket:** After logging in, locate and click on the **Submit a Ticket** button. This action will take you to a comprehensive ticket form.

![Submit a ticket](https://1675645432-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTfYUUwVnoRyxqEi8UiRV%2Fuploads%2F3MQyeFXygJxamhOkG6QG%2F2.jpeg?alt=media)

2. **Provide Details:** In the ticket form, fill in essential details such as your Email Address, Subject, and a detailed Description of the issue you're encountering. Attach relevant files such as dashboard snapshots, screen recordings, and Flight Logs during the issue's occurrence.

{% hint style="info" %}
Include critical information in the issue description, such as the Dock Serial ID, issue timestamp, error code (if applicable), and Organization Name. This gives us a better understanding of the problem and allows us to resolve it more quickly.
{% endhint %}

3. **Submission:** Once all the required information is provided, hit the **Submit** button. This action will initiate the creation of your ticket within the FlytBase Support Portal.

### Tracking your Ticket’s Progress <a href="#oy462a122rkp" id="oy462a122rkp"></a>

Stay informed about the progress of your tickets by following these steps:

1. **View All Tickets:** To check the status and updates of your tickets, simply click on **View All Tickets** within your FlytBase Support Portal.

![View all tickets](https://1675645432-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTfYUUwVnoRyxqEi8UiRV%2Fuploads%2FoIaHtntVoONAdQQcMjva%2F3.jpeg?alt=media)

<figure><img src="https://1675645432-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTfYUUwVnoRyxqEi8UiRV%2Fuploads%2FSzEK7O195JwymTxBiidx%2Fticket%20-%20type.jpg?alt=media&#x26;token=db4ec956-57b1-4684-96bc-83437d85de65" alt=""><figcaption><p>Your Tickets</p></figcaption></figure>

2. **Engage with Your Tickets:** Access all your support requests, add comments, add people, and attach relevant files by clicking on the specific ticket.

<figure><img src="https://1675645432-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTfYUUwVnoRyxqEi8UiRV%2Fuploads%2FmvrpJXWlFqTJ9nWx58Sr%2Freply%20or%20add%20people%20or%20close%20ticket%20in%20each%20ticket.jpg?alt=media&#x26;token=9a86be5c-ca2f-43a0-82a8-de2b33cd73e4" alt=""><figcaption><p>View individual ticket</p></figcaption></figure>

3. **Status Updates:** Keep an eye on the status of your tickets directly from your personalized tickets page. Ticket Status indicates the following:
   1. **Being Processed:** Ticket Status is Open
   2. **This ticket has been closed:** The ticket is resolved and closed.
   3. **Awaiting your reply:** The ticket is pending
   4. **This ticket has been resolved:** Ticket has been resolved

![View your tickets and status](https://1675645432-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTfYUUwVnoRyxqEi8UiRV%2Fuploads%2FqcLvwljPakGEYQyxbKhL%2Fticket%20-%20type%20-%20classified.jpg?alt=media\&token=0f92810f-7664-4abb-bc8c-b634faef6fb5)

{% hint style="info" %}
While you can easily monitor your tickets within the Support Portal, you'll also receive updates on your tickets directly via email.
{% endhint %}

#### Need Further Assistance?

If you encounter any challenges or are unable to raise a ticket, don't hesitate to reach out to us at [support@flytbase.com](https://app.gitbook.com/o/1WKrYJHWj7ceznXHsf8c/s/TfYUUwVnoRyxqEi8UiRV/). Please provide a comprehensive description of the issue, and feel free to include screenshots or videos of any error messages you've encountered.