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Welcome to FlytBase Support - your one-stop destination for creating and managing support tickets effectively.
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Welcome to FlytBase Support - your one-stop destination for creating and managing support tickets effectively.
Last updated
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At FlytBase, we're committed to ensuring a seamless support experience for you. Follow these steps to create your account on our Support Portal.
If you are new to FlytBase, visit this link to create your account.
Activate your account and create a new password using the link provided to your email ID.
For existing users, visit this link to login to FlytBase Support Portal. You can also use Single Sign-On (SSO) options to log in to your FlytBase Support Portal.
Once you're logged in, the process of creating and managing support tickets becomes hassle-free. Here's how:
Submit a Ticket: After logging in, locate and click on the Submit a Ticket button. This action will take you to a comprehensive ticket form.
Provide Details: In the ticket form, fill in essential details such as your Email Address, Subject, and a detailed Description of the issue you're encountering. Attach relevant files such as dashboard snapshots, screen recordings, and Flight Logs during the issue's occurrence.
Include critical information in the issue description, such as the Dock Serial ID, issue timestamp, error code (if applicable), and Organization Name. This gives us a better understanding of the problem and allows us to resolve it more quickly.
Submission: Once all the required information is provided, hit the Submit button. This action will initiate the creation of your ticket within the FlytBase Support Portal.
Stay informed about the progress of your tickets by following these steps:
View All Tickets: To check the status and updates of your tickets, simply click on View All Tickets within your FlytBase Support Portal.
Engage with Your Tickets: Access all your support requests, add comments, add people, and attach relevant files by clicking on the specific ticket.
Status Updates: Keep an eye on the status of your tickets directly from your personalized tickets page. Ticket Status indicates the following:
Being Processed: Ticket Status is Open
This ticket has been closed: The ticket is resolved and closed.
Awaiting your reply: The ticket is pending
This ticket has been resolved: Ticket has been resolved
While you can easily monitor your tickets within the Support Portal, you'll also receive updates on your tickets directly via email.
If you encounter any challenges or are unable to raise a ticket, don't hesitate to reach out to us at support@flytbase.com. Please provide a comprehensive description of the issue, and feel free to include screenshots or videos of any error messages you've encountered.
