FlytBase
FeaturesSupportHomeNew Releases
  • Introduction to FlytBase
    • What is FlytBase?
    • FlytBase Advantage
  • Getting started with your FlytBase Account
    • Creating a FlytBase Profile
    • Creating an Organization
    • Joining an Organization
    • Managing Your Organization
    • Roles and Permissions
    • Site Management
    • Setup Private Cloud Storage (AWS S3)
  • Navigating FlytBase
    • Navigating Your FlytBase Platform
  • MAPS AND OVERLAYS
    • Maps on FlytBase
    • Map Overlays
  • Device Management
    • DJI Dock 3 + FlytBase – The Future of Autonomous Ops Starts Here
    • Add and Setup Your Device
      • Register Your DJI Dock 3
      • Register Your DJI Dock 1 and 2
      • Register Your Hextronics Docks
    • Activating Device Subscription
    • Device Management
      • DJI Docks
        • Overview
        • Device Maintenance
        • Diagnostics
        • Device Logs
        • Firmware
        • Device Settings
          • Drone Control
          • Collision Avoidance Sensing (CAS)
      • Hextronics Docks
        • First Flight with Hextronics Atlas/Hextronics Universal
        • Overview
        • Diagnostics
        • Settings - Drone and Dock
        • Settings - Failsafes
        • Settings - Precision Landing
    • AirSense
  • Pre-Flight Modules
    • Learn More About Failsafes
      • Emergency Landing
      • Alternate Landing Location
      • DRC Visibility
    • Platform Settings
      • Preferences
      • Flight Configuration
      • Key Bindings
      • Checklist
      • Privacy
    • Planning
      • Mission Planning
        • Path Mission
        • Grid Mission
        • Importing a Mission using KML file
        • WPML Mission
        • Mission Breakpoint
      • Mission Management
      • Mission Scheduler
    • Zones
  • TERRAIN AND ALTITUDE VISUALIZATION
    • Terrain Visualization
      • Terrain Visualization for Missions
      • Terrain Visualization for Go To Location (GTL)
    • In-Flight Altitude Visualization
  • In-Flight Modules
    • Setting Up Your First Flight
    • Flight Execution
      • Go to Location (GTL)
    • Annotations
    • How to Manage Your Flight Operations
      • Fleet Management
      • How to Control Your Drone
        • Manual Drone Controls
        • Drone Access Control
      • Payload Controls
        • Manual Payload Controls
        • Payload Access Control
    • Video Wall
    • Audio Chat
    • Alerts and Notifications
    • Speaker and Spotlight
    • Live Mission Recorder
    • Guest Sharing with Maps
  • AVSS Parachute Integration
  • Post Flight Modules
    • Reviewing Your Flight Logs
    • Gallery
    • Reports
  • FLINKS AND FLOWS
    • Flinks
      • Flinks: Alarms
      • Flinks : Live Streaming
      • Flinks : Data Processing
        • Mapping Using DroneDeploy
        • Mapping Using Pix4D
        • Mapping Using Strayos
    • Flows
      • Flows : Alarms
      • Flows : Operational Notifications
  • Discover More
    • General FAQs
    • Contact Technical Support
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  • Creating Support Tickets
  • Tracking your Ticket’s Progress

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Contact Technical Support

Welcome to FlytBase Support - your one-stop destination for creating and managing support tickets effectively.

PreviousGeneral FAQs

Last updated 1 year ago

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At FlytBase, we're committed to ensuring a seamless support experience for you. Follow these steps to create your account on our Support Portal.

Signup

  • Activate your account and create a new password using the link provided to your email ID.

Login

Creating Support Tickets

Once you're logged in, the process of creating and managing support tickets becomes hassle-free. Here's how:

  1. Submit a Ticket: After logging in, locate and click on the Submit a Ticket button. This action will take you to a comprehensive ticket form.

  1. Provide Details: In the ticket form, fill in essential details such as your Email Address, Subject, and a detailed Description of the issue you're encountering. Attach relevant files such as dashboard snapshots, screen recordings, and Flight Logs during the issue's occurrence.

Include critical information in the issue description, such as the Dock Serial ID, issue timestamp, error code (if applicable), and Organization Name. This gives us a better understanding of the problem and allows us to resolve it more quickly.

  1. Submission: Once all the required information is provided, hit the Submit button. This action will initiate the creation of your ticket within the FlytBase Support Portal.

Tracking your Ticket’s Progress

Stay informed about the progress of your tickets by following these steps:

  1. View All Tickets: To check the status and updates of your tickets, simply click on View All Tickets within your FlytBase Support Portal.

  1. Engage with Your Tickets: Access all your support requests, add comments, add people, and attach relevant files by clicking on the specific ticket.

  1. Status Updates: Keep an eye on the status of your tickets directly from your personalized tickets page. Ticket Status indicates the following:

    1. Being Processed: Ticket Status is Open

    2. This ticket has been closed: The ticket is resolved and closed.

    3. Awaiting your reply: The ticket is pending

    4. This ticket has been resolved: Ticket has been resolved

While you can easily monitor your tickets within the Support Portal, you'll also receive updates on your tickets directly via email.

Need Further Assistance?

If you are new to FlytBase, visit this to create your account.

For existing users, visit this to login to FlytBase Support Portal. You can also use Single Sign-On (SSO) options to log in to your FlytBase Support Portal.

If you encounter any challenges or are unable to raise a ticket, don't hesitate to reach out to us at . Please provide a comprehensive description of the issue, and feel free to include screenshots or videos of any error messages you've encountered.

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